Question 1

How do I know what size to order?

Accepted Answer

You can measure your own nails and find your size from our size guide images.If you have measured your nails multiple times and the sizes differ within a 1mm range, and you are unsure of what size to choose, you can try the following:Since the difference between each size is only 1mm, you can choose a slightly larger size if you are unsure. If it is slightly too big, you can use the nail file that comes with our set to achieve your desired size.If you are not confident in measuring your nails, you can download the app "PerfectFit" to size your nails!PerfectFit Client Code: WJE6All nail sizes are sent to Nailedbyali. If, in the future, you decide you would like to create custom nails, simply email us to let us know you have already been sized! Please provide your full name and email.

Question 2

Can I reuse the press on nails?

Accepted Answer

Yes, all of our nails are reusable, as they are made with high-quality craftsmanship and can be worn and used multiple times with proper care. In addition, our standard set comes with sticky tabs, which are a convenient way to wear and remove your pressons without damaging them or your natural nails.

Question 3

How long can I wear the press on nails?

Accepted Answer

If you follow the correct operating steps, sticky tabs can make your pressons last for 3-7 days. Our set comes with 6 sticky tabs, which can be used up to 6 times.Nail glue can prolong the wear time of press-on nails for up to 14-30 days. However, the glue residue left on the press-ons after removal can affect their subsequent reuse. Therefore, we recommend using sticky tabs for initial wear and switching to glue after a certain period of time to maximize the use of press-on nails.

Question 4

How do I wear/remove the press on nails? How to Wear？

Accepted Answer

HOW TO APPLY?Remove the nail file and lightly polish the nail surface to remove grease.Wipe the nails surface clean with an alcohol cotton pad, then let dry.Choose the right size press-on nails and stick the jelly glue on the back of the nails.Press the nails from the front edge of the nail root for about 10s until it’s firmly attached.After pasting, use nail file to correct the edges neatly.HOW TO REMOVE？The best way to remove the press on nails is to soak them in warm soapy water for 3-5 minutes, then use a wooden stick to lift the edge and gently wiggle it around to remove it.You can also purchase nail glue remover separately for a simpler process.

Question 5

Do you offer refunds?

Accepted Answer

At this time, we do not offer refunds once a product has been shipped. Please take the utmost care when measuring your nails to determine size. If you are between sizes, we recommend sizing UP and filing the sides of the press-on nails to fit.

Question 6

My package didn't arrive, what do I do?

Accepted Answer

If you receive a delivery confirmation email and the carrier’s tracking system shows the package as “delivered,” the delivery will be considered complete. The tracking information serves as the Evidence of final delivery. We cannot offer compensation for packages lost after delivery and recommend signing for packages in person.Please contact the carrier for any errors with your delivery.

Question 7

When Will My Purchase Ship?

Accepted Answer

As all of our products are handmade, there is a certain production cycle. In order to ensure that your nail set is perfectly presented when you wear it, our production time is set to 5-10 days. Once the product is made, we will ship it to you as soon as possible after checking it for any errors.Any products labeled "Ready to ship" Will be shipped within 1-2 working days.

Question 8

I Need My Nails ASAP, Can I Rush My Order?

Accepted Answer

Yes!Rush Order gives your set priority in our production queue — created and dispatched within 2 business days. The $15 fee covers priority production only; shipping speed is not affected.Important: To rush your entire order, 'Rush Order' must be added to ALL sets — the quantity of Rush Orders MUST match the quantity of nail sets. If you only want to rush one set from a multi-set order, please place it as a separate order. PLEASE NOTE: At this time, only 3 nail sets may be rushed per order within 48 hours per person.What if quantities don't match?We'll contact you via email within 6 hours. You'll have 24 hours to add the missing Rush Order fee or confirm which sets to rush. Once settled, your order will be created and dispatched within 2 business days. If we don't hear back within 24 hours, all Rush Order fees will be fully refunded and your order will be processed in standard queue order.

Question 9

I Custom Ordered - Will This Take Longer?

Accepted Answer

If you have placed a customer order set, please allow an additional 2-4 business days to create as we may need to source specific products in order to create it.If there is any issue with sourcing products, you will be notified as soon as possible to find an alternative design or request a refund.

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